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Find your contactsFrequently Asked Questions
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Our shipping page has all of the answers about rates, estimated delivery times and other shipping policies.
Contact us as soon as possible and we'll let you know if we're able to upgrade your shipping.
In a word, yes. We can contact your eye doctor to verify your prescription or you can email or fax a copy. Whatever's easier. But, keep in mind that a physical copy of the prescription speeds up processing.
If you don't provide a physical copy of the prescription via email or fax, we will verify the prescription with your eye doctor.
Of course! You can return a ripped or defective lens up to 365 days after the purchase date. However, lenses manufactured by Johnson & Johnson VisionCare, Inc., Alcon, and Bausch + Lomb have a separate defective lens return policy.