Sending Your Prescription Using E-mail or Picture Message

If you have a copy of your prescription but no easy access to a fax machine, then you can e-mail us your prescription or send it via picture message.

To send via E-mail:
  • Scan a copy of your prescription
  • Send it to us via e-mail at [email protected]
  • Make sure your e-mail follows the below guidelines:
    • We accept only the following file formats: .jpg, .gif, .tif, .pdf -- we won't be able to view your file if you send it in any other format. Most scanners store images in .jpg format by default.
    • Please keep the size of your attachment under 1MB (1 megabyte) -- we may have trouble receiving larger images. You should be able to scan a 72dpi resolution image of your prescription in black and white under 100KB.
    • Please include your order number in the subject line or body of your e-mail message so that we can easily associate your order with your prescription verification.

To send via Picture Message:
  • In good lighting, lay your prescription on a flat surface.
  • Use your phone to take a picture of the entire prescription.
  • Include your order number in the text or subject line.
  • Text/Send the picture to [email protected]
  • Your carrier's standard message and data rates may apply.
It may take up to 1 working day to process prescriptions received via e-mail or picture message. In an effort to give priority service to prescriptions received via e-mail, we ask that you send your prescription to [email protected] instead of [email protected].